Korea Air Travel and Military Space-A

Technical Support

Account(s) Logon & IT Assistance

MyAuth

Replacing DS Logon

https://myauth.dmdc.mil/

DS Logon is being phased out and replaced with MyAuth. myAuth is more secure and will become the standard login for DoD sites with a single login. It has advantages over DS Logon such as sending you passcodes via personal email or authentication app. See which applications are already using myAuth on the MyAuth Dashboard. All the applications currently available by MyAuth are listed there. Simply, click an applications icon and it will open.

Methods to Login to MyAuth Accounts

  • Username/Password
  • Okta FastPass
  • CAC card (obviously retirees don't have)

Help for creating your account can be found at at https://myaccess.dmdc.osd.mil/identitymanagement/help/topics/creating_a_new_myauth_account.htm.

Creating a MyAuth Account

There are two ways to obtain a myAuth account: convert your existing DS Logon or create a New Account.

1) Converting Your DS Logon via DS Logon website

  1. Navigate to the Login Page: Reach the login page by going first to one of the "transition-ready" DoD portals such as milConnect or the MHS Genesis and click the sign-in or create account prompt.
  2. Select the DS Logon Tab: Choose the DS Logon option on the identity confirmation/creation screen.
  3. Enter Credentials: Log in using your current DS Logon username and password, then complete the multi-factor authentication (MFA) prompt.
  4. Provide a Unique Email: Enter and confirm a unique personal email address, which will serve as your new myAuth username.
  5. Activate the Account: Click Create myAuth Account and check your email inbox for a welcome/activation link to finish setting your password and secondary security factors.
  6. Help Support: Contact DMDC Support Center at (800) 368-3665

2) Create New myAuth Account

  1. Navigate to a Login Page: Reach the myAuth login page by going first to one of the "transition-ready" DoD portals such as milConnect or the MHS Genesis and click the sign-in or create account prompt.
  2. Select Create Account: Choose "Create Account" or select "Start here" on the new login requirement page.
  3. Accept Consent: Agree to the "Standard Mandatory DOW Notice and Consent".
  4. Verify Identity: Confirm your identity using your CAC (with a card reader) or your DS Logon account. If you do not have either, follow prompts to create a new DS Logon account via email registration.
  5. Enter Username/Email: Provide a unique personal email address, which will serve as your myAuth username.
  6. Activate via Email: Open the "Welcome to myAuth" email you receive and click Activate myAuth Account.
  7. Set Password and Security: Create a secure password meeting system requirements, then set up secondary authentication methods (such as Okta Verify, an authenticator app, or Email OTP).
  8. Help Support: Contact DMDC Support Center at (800) 368-3665

When Using Username/Password

  • On the myAuth login screen, enter your Username and click Next.
  • Enter your password and click Verify.
  • Click the 'eye' icon in the password field to see the password as you type it.
  • To maintain high levels of security for your personal information, you will always be asked to enter your password and one additional security method, such as having a passcode sent to you email or using OktaPass. Select an additional security method to complete the login. See Authenticating Using Security Methods to learn more about each option.
  • Depending on where you started the login process (from the MyAuth website or a DOD application), you will see your myAuth dashboard, or be taken back to the partner site, such as Milconnect, and logged in.
  • If you logged in through a partner site, you may need to read and click Ok on the site's DoD Consent to Monitor notification.
  • You will need to update your password every 60 days.

If Using Okta FastPass

  • On the myAuth login screen, click Sign In with Okta FastPass.
  • To use Okta FastPass, you must have the Okta Verify app installed on the device from which you are logging in. When you enroll in Okta Verify, you automatically have access to FastPass.
  • Open the Okta Verify app on your device. If you have Face ID or Passcode Confirmation enabled in the Okta Verify app, the app will automatically verify your identity.
  • Close the Okta Verify app and return to your browser.
  • If you do not have Face ID or Passcode Confirmation enabled in the Okta Verify app, you will be prompted to enter your password. Enter your password and click Verify.
  • You are now authenticated. Depending on where you started the login process, you will see your myAuth dashboard, or be taken back to the partner site and logged in.

MyAuth Support

  • Primary Technical Support Number:
    - Call the DMDC Support Center at (800) 477-8227
    - Listen to the menu items and say WEBSITE
    - Follow the voice prompts after that
  • Alternate Number: DMDC Tier 1 Web Services: (800) 368-3665
  • Alternate Number: DMDC/DEERS Support Office (DSO): (800) 538-8552

Contact & Customer Support: https://milconnect.dmdc.osd.mil/milconnect/public/faq/Contacts_and_Help-Contact_Support
DMDC myAuth FAQ: https://myaccess.dmdc.osd.mil/identitymanagement/help/topics/myauth_faqs.htm
About myAuth: https://myaccess.dmdc.osd.mil/identitymanagement/help/myauth.htm
Videos explaining the transition:
https://www.instagram.com/reel/DMd4HIMsMHV/?igsh=NjU4aW1veXBvYjBr
https://www.youtube.com/watch?v=guoYfszCkIw

DS Logon

DS LOGON

https://myaccess.dmdc.osd.mil/identitymanagement/

BLUF: DS Logon is being replaced with myAuth as stated above, however, the phased approach of the myAuth rollout will take time, so maintain your DS Logon account to ensure you can login to websites not yet under the myAuth profile

Help with DS Logon - Suspended Accounts

Go to https://myaccess.dmdc.osd.mil/identitymanagement/app/login and click the Need Support? button at the bottom of the page. This will open a pfd file.

Contact the DMDC Contact Center to unlock or unsuspend your account at 800-368-3665.

ID.me logo

ID.me

https://www.id.me

The preferred logon account method for many websites to include SSA and VA. ID.me is a commercial, government contracted company providing the next-generation digital identity wallet that simplifies how you securely prove their identity online. It is an online verification tool for individuals to prove their identity.

Creating an ID.me Account

Creating an ID.me account and verifying your identity for the account is basically done in one of two ways:
-  by using a U.S. phone (ugh)
-  via a video interview with a trusted agent to verify you during the online account registration. Their online process is pretty straight forward, just follow the buttons. The waiting time for the online interview can be lengthy, so be patent. There is a big clock they put on-screen to help you manage your time while waiting.

Documents Needed

You will need a combination of several documents such as your Social Security card, Passport, Drivers License, W-2, 1099's, and others. The website has a list showing the options, but it isn't until you begin the process and get several screens in until you reach it. There is a SAVE & EXIT button along the way. If you SAVE & EXIT you will receive an email with a link that will take you right back to the spot you exited from.

>Living Outside the U.S.

An article explaining how to verify your identity if you live outside the United States.
https://help.id.me/hc/en-us/articles/4415907236375-Verifying-if-you-live-outside-of-the-U-S-and-have-an-SSN

First Time Logging in with ID.me

The first time you log in with this new account i.e. logging into SSA or VA, ID.me requires you to perform a one-time verification of yourself, which is where the below options come into play.

  • Using a U.S. phone: They will have you take a picture of your documents with that phone, which is sent to them.
  • Video Verification Call: If you don't have a U.S. Phone, then select this method, which will include uploading photos of documents online, and then a video call with a trusted agent to verify what you just submitted. It is an internet video call - no need for Zoom or Skype or anything. It's done online.

Help With ID.me

 ID.me online help section at https://help.id.me/

 VA.gov help page How To Create an ID.me Account at https://www.va.gov/resources/how-to-create-an-idme-account-for-va/

Logon-gov logo

LOGIN.gov

https://www.login.gov/

Login.gov is not necessarily the go-to account for those living overseas to have and use. Creating a LOGIN.gov account is not difficult, BUT getting verified to use it on all websites is difficult if you do not have a U.S. state issued drivers license and U.S. phone number. If you do not have these, we recommend you don't even bother with LOGIN.gov and Use ID.me instead.

What you need to create and verify a secure Login.gov account:

- Personal email address (not work address)
- Secure password at least 12 characters
- Authentication method such as: Face or touch unlock, Security key, Authentication app, Text/voice message (U.S. phone), Backup codes
- Social Security Number
- U.S. address
- U.S. state-issued unexpired ID
- U.S. phone number

Help With LOGIN.gov

If you have issues with anything related to creating an LOGIN.gov account or using your account, go to their online help section at https://www.login.gov/contact/

Authy logo

Authy - Authentication App

https://www.authy.com

Authy is a Two-factor authentication (2FA) app, and while not the only one out there, it is a top rated authenticator tool. If you are considering protecting yourself by enabling a two-factor authentication (highly recommended), this app works well for blocking anyone using your stolen data by verifying your identity through your device. It's easy to use and can be used for many online accounts. And it works offline so you access secured websites without internet access on your phone. Your webmaster currently uses it for 8 different logon accounts.

DMDC logo

Updating DEERS in ID Card Online

https://idco.dmdc.osd.mil/idco

Sponsors can update certain DEERS data on themselves and their dependents on the DMDC website ID Card Online (IDCO). Some Personal data is not editable because it is authenticated  data from within DEERS that can only be changed if a sponsor visits a DEERS Office. But as you see from the images here, some data in a DEERS record can be changed in IDCO.

ID Card Office Online ID Card Office Online
AFN logo

AFN Decoder Box

https://idco.dmdc.osd.mil/idco

Discontinued

The AFN Decoder Box lo longer exists. There is no longer satellite service for AFN. AFN is now all on AFN NOW, which is an app for Smart TV's and Cell Phones (Smart phones, not antique phones). Registering with AFN NOW still requires your DEERS data to be accurate as described in the Updating DEERS in ID Card Online above.

To learn more about AFN NOW visit their website portal https://afn-now.myafn.mil or visit their FAQ page https://afn-now.experience.crmforce.mil/support/s/

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