IT & Technical Help

June 12, 2025

MyAuth (Replacing DS Logon)

https://myauth.dmdc.mil/

What Is MyAuth? A DS Logon Replacement!

MyAuth is replacing DS Logon. It has advantages over DS Logon, one being it will send you passcodes via your personal email address. MyAuth is a new, multi-factor authentication application that the DoD is using to manage access to various DoD web applications and provide enhanced protection of your data. With myAuth, you can access the DoD applications you normally use through a single, secure sign-on. Once you sign in your MyAuth home page dashboard displays all your applications in one location. Simply, click the application's corresponding icon and each application opens in a new browser window or tab and you are automatically logged-in. MyAuth is being rolled out to DOD applications in phases. The first phase is complete as of May 2025 and includes Milconnect and ID Office Online (IDCO). If you have and use a DS Logon account, it is important to keep it working since it is unknown how long it will take for all DOD applications to be signed up for MyAuth.

Creating MyAuth Account

Three (3) Logon Methods to MyAuth: Username/Password, Okta FastPass, and CAC card (which as retirees we do not have). Help is creating your account is at https://myaccess.dmdc.osd.mil/identitymanagement/help/topics/creating_a_new_myauth_account.htm. The following is from that help page, which may change, so check the link above for the most current processes. To start using myAuth, you will need to complete three (3) steps listed below. These steps on the website link above have screenshots and are available for download, so again CHECK the link above.

If Using Username/Password

On the myAuth login screen, enter your Username and click Next.
Enter your password and click Verify.
Click the 'eye' icon in the password field to see the password as you type it.
To maintain high levels of security for your personal information, you will always be asked to enter your password and one additional security method, such as having a passcode sent to you email or using OktaPass. Select an additional security method to complete the login. See Authenticating Using Security Methods to learn more about each option.
Depending on where you started the login process (from the MyAuth website or a DOD application), you will see your myAuth dashboard, or be taken back to the partner site, such as Milconnect, and logged in.
If you logged in through a partner site, you may need to read and click Ok on the site's DoD Consent to Monitor notification.
You will need to update your password every 60 days.

If Using Okta FastPass

On the myAuth login screen, click Sign In with Okta FastPass.
To use Okta FastPass, you must have the Okta Verify app installed on the device from which you are logging in. When you enroll in Okta Verify, you automatically have access to FastPass.
Open the Okta Verify app on your device. If you have Face ID or Passcode Confirmation enabled in the Okta Verify app, the app will automatically verify your identity.
Close the Okta Verify app and return to your browser.
If you do not have Face ID or Passcode Confirmation enabled in the Okta Verify app, you will be prompted to enter your password. Enter your password and click Verify.
You are now authenticated. Depending on where you started the login process, you will see your myAuth dashboard, or be taken back to the partner site and logged in.

Help With MyAuth

https://myaccess.dmdc.osd.mil/identitymanagement/help/myauth.htm

ID.me

https://www.id.me

This is my preferred logon account method. Creating an ID.me account and verifying your identity for the account is basically done in one of two ways: by using a U.S. phone, or via a video call with a trusted agent to verify you. Their online process is pretty straight forward, just follow the buttons. The processes are lengthy and I noticed today, 4 Dec 2024, while assisting someone, that the screens and options are slightly different than when I did mine a few years ago. But, the overall process was the same, just different enough to where I am not adding any screenshots or step by step procedures here.

You need an email address. If creating an account for your spouse, or rather helping your spouse in creating an account, they need their own email address. Can't use yours. Initially it is easy to create the account. The first time you log in with this new account however (i.e. logging into SSA or VA), ID.me requires you to perform a one-time verification of yourself, which is where the below options come into play.

Using a U.S. phone: They will have you take a picture of your documents with that phone, which is sent to them.
Video Verification Call: If you don't have a U.S. Phone, then select this method of a Video Call, which will include uploading photos of documents online, and then a video call with a trusted agent to verify what you just submitted. Only takes a couple minutes, and it is an internet video call - no need for Zoom or Skype or anything. It's done online.

Documents

You will need a combination of several documents such as your Social Security card, Passport, Drivers License, W-2, 1099's, and others. The website has a list showing the options, but it isn't until you begin the process and get several screens in until you reach it. There is a SAVE & EXIT button along the way. If you SAVE & EXIT you will receive an email with a link that will take you right back to the spot you exited from.

Verifying yourself if you live outside of the U.S. and have a SSN

https://help.id.me/hc/en-us/articles/4415907236375-Verifying-if-you-live-outside-of-the-U-S-and-have-an-SSN

This article explains how to verify your identity if you live outside the United States and have a Social Security number (SSN).

Help With ID.me

If you have issues with anything related to creating an ID.me account or using your account, go to their online help section at https://help.id.me/

LOGIN.gov

https://www.login.gov/

Creating a LOGIN.gov account is not difficult, BUT it does require an unexpired state issued U.S. Drivers License. There is no work around or option that removes this requirement. If you do not have an unexpired state issued drivers license then don't even bother with LOGIN.gov. Use ID.me.

When you’re ready to create your secure Login.gov account, you’ll need to provide a few pieces of information:
- Personal email address (not work address)
- Secure password at least 12 characters
- Authentication method such as: Face or touch unlock, Security key, Authentication app, Text/voice message (U.S. phone), Backup codes
- Prove your identity using a Social Security Number, U.S. address, and/or U.S. state-issued unexpired ID.

Help With LOGIN.gov

If you have issues with anything related to creating an LOGIN.gov account or using your account, go to their online help section at https://www.login.gov/contact/

Updating DEERS in ID Card Online

https://idco.dmdc.osd.mil/idco

Sponsors can update certain DEERS data on themselves and their dependents on the DMDC website ID Card Online (IDCO). Some Personal data is not editable because it is authenticated data from within DEERS that can only be changed if a sponsor visits a DEERS Office. But as you see from the images here, some data in a DEERS record can be changed in IDCO.

BLUF: Nothing here is gospel truth, we just want to share some experiences and information on IT, computer, and other technical issues that seem to pop up on us at times. We are NOT the experts. What we can say as gospel however, is that personal information you provide on the pages must match your DEERS record information.

AFN Decoder Box - Register or Renew

Go to the AFN website https://afnconnect.myafn.dodmedia.osd.mil/pw/, scroll to the bottom and click Continue
Select Register and activate or renew my decoder’s registration (you can also Deregister or verify whether an encoder will work with AFN) and then click Next
Select the type of Decoder box you have, enter the appropriate ID numbers, and click Next
Fill in the information blocks, then select Agree at the bottom, and and click Next.
Then wait for the email message they send you with instructions.

Example screens

AFN Helpdesk
Call +1 (951) 413-2339 / DSN (312) 348-1339 or email sathelpdma@mail.mil
Ensure you have your decoder's unique identification numbers, found on the label of the decoder
- Cisco decoders include the UA and TID numbers
- AFN7500HD decoders include the S/N and NSC ID numbers
- Harmonic decoders include the S/N and CAS ID numbers